Terms of Service Changes

Core 1.13 - January 10, 2023

- Capitalized all terms in the definitions and fixing minor typos
- Added a new section in 6.5.3.6 to allow Convoyeur to issue refunds to Passengers in certain exceptional events outside of the Passenger Cancellation Policy
- Removed the minimum age clause for the referral service as the minimum age is already defined in 4.1.9
- Changed the term "Rideshare" to "Carpool" for consistency
- Removed Public and Private messages sections and consolidated into one section for Messages
- Removed clause on not being able to grant promo codes to family members of friends in section 6.9.3 as it is not enforceable
- Added link to our Privacy Policy in section 6.8.3
- Removed section on Ambassadors as it is no longer an active program
- Removed section 6.8.2.2 on needing at least one social media account to get verified as it is no longer the case
- Changed terminology "Verification" to "ID Verification"
- Edited section 6.4.2 Payout Process to forfeit funds after 365 days, instead of 12 months, for clarity
- Added French translations

Privacy 1.3 - January 30, 2022

- Added clause for requesting deletion of account data

Privacy 1.2 - September 23, 2021

- add Android app privacy disclosure section

Core 1.12 - August 26, 2021

- Changed "Ridesharing" to "Carpooling" for consistency

Core 1.11 - October 16, 2020

- Added payout fee definitions and conditions
- Added mention in clause 6.1 that the driver who posted the trip must be the primary driver

Core 1.10 - October 9, 2020

- Updated definition of Booking fee and its occurrences in the terms to omit the exact percentage of the fee to accommodate for tax and fluctuations in fees
- Updated section 6.4.1.1 to include verification clauses for bank accounts
- Updated section 6.4.1.3 to exclude payouts to drivers who operate a commercial service

Community 2.0 - June 15, 2019

- Simplified our community agreement

Core 1.9 - September 14, 2018

- Section 5.2: Added a mandatory requirement for members to provide their legal first names and last names
- Section 6.4.1.3: Added a clause that the driver should get the passengers to the final destination in order to receive a payout
- Section 8: New section. Anti-harassment and anti-discrimination policies

Core 1.8 - May 12, 2018

- Section 6.1.2.1: Changed to accommodate new custom expiry feature for Booking Requests

Core 1.7 - March 16, 2018

- Section 6.5 title: Added mention of no-shows
- Section 6.5 subtitle: Added mention of a no-show
- Section 6.5.1 title: Changed to Driver cancellation policy
- Section 6.5.1.2: Removed the 24 hour threshold for receiving a cancellation review (all cancellations are created equal for drivers)
- Section 6.5.1 footer: Changed verbiage to “Cancellation of trips by a driver may lead to the closure of their Convoyeur account”.
- Added Section 6.5.2 for Driver no-show Policy
- Section 6.5.3 title: Changed to Passenger cancellation policy
- Section 6.5.3 footer: Changed verbiage to “Cancellation of bookings by a passenger may lead to the closure of their Convoyeur account”.
- Added Section 6.5.4 for Passenger no-show Policy

Community 1.0 - November 15, 2017

- Initial version

Core 1.6 - November 15, 2017

- Updated our official address
- Major restructure of sections for improved readability
- Addition of table of contents for quicker and easier access
- Minor language improvements to the definitions
- Changed “User” to “Member” throughout the document for consistency
- 3. Updated Your conduct section to protect members more thoroughly from abuse and unlawful behaviour
- 4. Added exception to no commercial activity for partners and made minor language improvements
- 4.1 Added clause disallowing speculative trips
- 4.2 Minor verbiage tweaks, Housekeeping of sections: reordered to payments, payouts, cancellations.
- 4.4.2 Restructured to accommodate a full section on messages and another on Request to book and Instant book. Also introduced a restriction on exchanging personal contact details prior to a booking being approved.
- 4.6.2 Restructured Payouts into Payout Methods, Payout Process and Conditions for the Driver to get paid. Added condition that the driver must arrive 5 minutes prior to the agreed pickup time, wait for a maximum of 10 minutes and give missing passengers a courtesy call before leaving without them.
- 4.6 Added clause on full refund for withdrawn and expired bookings under the Request to book system.
- 4.8.1 Added section introducing cash restriction.
- 4.8.2 Amendment to how the money is stored with Pop (in escrow and NOT within RBC).
- 4.9 Changed minimum age of referral program to 18 and minor formatting edits to currency symbols for $CAD
- 5. Added Community Agreement clause
- 8. Removed username as we don’t have usernames anymore
- 15. Minor verbiage changes for consistency

Privacy 1.1 - November 15, 2017

- Updated operating name to “Pop” and the “Site” to the “Service”
- Changed “User” to “Member”
- Added Safety and Compliance with Law section

Core 1.5 - July 21, 2017

Amendment to the definition of "Service" to include use through two domains, "poparide.com" and "pop.quebec".

3.1.10 Amendment
You must be at least 18 years old and able to enter into legally binding contracts to access and use the Pop Service or register for a Pop Account. By accessing or using the Pop Service you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.

4.3.2 Amendment
Verify your email address and have access to that email address while making use of the Service

4.3.3 Amendment
Verify your cell phone number and have access to communicate with other Users via calls and text messages while making use of the Service

4.4.1 Amendment
Pop reserves the right to
- withdraw the Booking service it provides and restrict it to a cohort of Users and / or only select origins, destinations or regions.
- make exceptions to the policies of the Booking service

4.4.2 Amendment
Changed reference of Section 3.3.4 to Section 4.4.5

4.4.5 Amendment
Changed section title to “Payments and Cancellations”

4.4.5.1.2 Amendment
If the Driver cancels a Trip less than twenty four (24) hours before the Trip’s departure time (late cancellation), the Driver receives an automatic review on their profile with a late cancellation

4.4.5.1.3 Amendment
If the Driver does not show up for a Trip (no-show), the Driver receives an automatic review on their profile with a no-show.

4.4.5.3 Amendment
Change reference of 4.3.3.2 to 4.4.4.2
Change “Driver receiving a Payment” to “Driver receiving a Payout”
Added:
“A Driver or Passenger may raise a dispute for a Booking within the four (4) day dispute window by using the review system provided by the Service.”

Core 1.4 - July 15, 2017

- Changed minimum age requirement from 19 to 18 years old

Core 1.3 - March 28, 2017

- Added “Payment” term to definitions
- Added “Booking fee” term to definitions
- Added “Payout” term to definitions
- Added “Account” term to definitions
- Added section 4.3 on Access to Rideshare service
- Added section 4.4.3 on Currency
- Updated section 4.3.3.2 on Payouts to reflect new Payout policies (now 4.4.4.2)
- Changed booking dispute window from 7 to 4 days

Core 1.2 - November 18, 2016

- Change “Hitcher” to Passenger”
- Change “convoyeur” to Pop
- Change “Terms and Conditions” to “Terms of Service”
- Change first sentence of first paragraph to:

These Terms of Service apply to all services provided by Convoyeur.pro (a company registered in British Columbia, Canada and incorporated on November 5, 2014 under the BC Business Corporations Act with Certificate of Incorporation 825925183BC0001) whose registered office is at 2993 Alberta Street, Vancouver, BC V5Y 3Z2 Canada.

Convoyeur.pro operates the Pop Rideshare service (hereinafter referred to as “Pop”, “we”, “us”, or “our”) [...]

- Remove paragraph that starts with “Welcome to this website…. etc)”...

- Changed 4.3.3.3 title to “Responsibilities for the Driver to get paid”

- Added 4.3.4.3:

Disputing cancellations, bookings or payments

A Driver or Passenger have 7 days after a Trip was scheduled to depart on the Service to dispute a Booking, Cancellation or Payment that would result in the Driver receiving a Payment, as per section 4.3.3.2. If there has been no dispute from the Driver or Passenger within 7 days after the Trip was scheduled to depart on the Service on any Bookings, Cancellations or Payments on that Trip resulting in Contributions for the Driver, or the Passenger has indicated the Trip has successfully happened through the Service or through any other communication channels, including our Support channels or any other online or offline communication channels, inside or outside the scope of our Service, the Payment to the Driver will proceed as per usual and under the rules defined in this Section.

Beyond the 7 day dispute window after a Trip was scheduled to depart on the Service, we will not process a refund to the Passenger or Driver.

- Added a new Referral program section as 4.8

Core 1.1 - July 7, 2016

- Altered clause 4.3.4.1.2 increased the period prior to departure
   within which we consider a driver cancelling to be a "late" cancellation
   from 2 hours to 24 hours.
- Redefined the word "Site" to "Service", which broadly covers our website
   (both mobile and browser), iOS and Android applications.
- Added a section titled "Change of Terms and Conditions" which sets
   out our notification policies surrounding the change of terms and
   conditions.

Privacy 1.0 - December 15, 2014

- Initial version

Core 1.0 - December 15, 2014

- Initial version